Shipping and Return

Return & Refund Policy

Thank you for shopping with Feonase. We want you to be fully satisfied with your purchase. Please read the following Return & Refund Policy carefully.

1. Return Eligibility

You may request a return within 30 days of receiving your order.

Items must be in their original condition, unused, and in the original packaging.
A proof of purchase is required (such as an order number or invoice).

2. How to Initiate a Return

To initiate a return, please email us at ikjkjwqx@outlook.com and include:

Your order number
The item(s) you wish to return
The reason for the return

Once your request is approved, we will provide return instructions, which may include a return shipping label (if applicable).

Please carefully package the item(s) according to the instructions provided.

3. Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error (defective or incorrect item).
We recommend using a trackable shipping method. Refunds will not be issued until the returned item(s) are received and inspected.

4. Inspection & Refund Processing

Once we receive your returned item(s), we will inspect them to ensure they meet our return conditions.

Approved refunds will be issued to the original payment method.
Refunds typically take 3–7 business days to appear, depending on your payment provider.

5. Partial or Denied Refunds

We reserve the right to partially refund or deny a refund in the following situations:

Items show signs of use or customer-caused damage
Original packaging is missing or severely damaged
Return requests are submitted after the 30-day return window

6. Exchanges

If you would like to exchange an item (for example, a different model or color), please contact us at ikjkjwqx@outlook.com.

Exchanges are subject to product availability
Additional shipping costs may apply

7. Defective or Damaged Items

If your order arrives defective or damaged, please contact us within 7 days of delivery and include clear photos of the issue.

We will arrange a replacement or full refund
Return shipping will be covered if the issue is our responsibility

8. Refusal of Duties / Taxes

If you refuse delivery due to customs duties or taxes and the package is returned to us, we will refund 50% of the product cost (original shipping fees excluded).

Any duties or taxes already paid upon delivery are non-refundable.