Privacy policy

Last Updated: January 20, 2026

Feonase operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the “Service”). Feonase is powered by Shopify, which enables us to provide the Service to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction through the Service, or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will govern with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing the Service, you acknowledge that you have read this Privacy Policy and understand how your information is collected, used, and disclosed as described herein.

Personal Information We Collect or Process

When we use the term “personal information,” we mean information that identifies, relates to, describes, or can reasonably be linked to you or another individual. Personal information does not include information that is collected anonymously or has been de-identified, such that it cannot reasonably be used to identify you. Depending on how you interact with the Service, your location, and applicable law, we may collect or process the following categories of personal information, including inferences drawn from such information:

Contact Information
Including your name, address, billing address, shipping address, phone number, and email address.
Financial Information
Including credit card, debit card, and financial account numbers, payment card information, financial account information, transaction details, payment methods, payment confirmations, and other payment-related details.
Account Information
Including your username, password, security questions, preferences, and general settings.
Transaction Information
Including products you view, add to your cart, add to your wishlist, purchase, return, exchange, or cancel, as well as your transaction history.
Communications
Including information you provide when you contact us, such as customer support inquiries.
Device Information
Including information about your device, browser, or network connection, your IP address, and other unique identifiers.
Usage Information
Including information about how and when you use or browse the Service.

Sources of Personal Information

We may collect personal information from the following sources:

Directly from you, including when you create an account, access or use the Service, contact us, or otherwise provide personal information to us;
Automatically through the Service, including information collected from your device when you use our products or services or visit our website, and through cookies and similar technologies;
From our service providers, when we engage them to provide specific services and they collect or process personal information on our behalf;
From our partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us or which Services you use, we may use personal information to:

Provide, Customize, and Improve the Service

Including fulfilling our contract with you, processing payments, shipping orders, remembering your preferences and interests, sending account-related notifications, processing purchases, returns, exchanges, or other transactions, creating and managing your account, arranging shipping, assisting with returns or exchanges, supporting reviews, and providing personalized shopping experiences such as product recommendations.

Marketing and Advertising

Including sending marketing, promotional, or advertising communications by email, SMS, or mail, and displaying online advertisements for products or services on the Service or other websites based on your prior purchases, cart activity, or other interactions.

Security and Fraud Prevention

Including verifying your account, providing secure payment and shopping experiences, detecting, investigating, or taking action against fraudulent, illegal, harmful, or malicious activity, protecting public safety, and maintaining the security of our Service. You are responsible for safeguarding your account credentials, and we strongly recommend that you do not share your login details with others.

Communicating With You

Including providing customer support, responding to your inquiries, delivering efficient service, and maintaining our business relationship with you.

Legal Purposes

Including complying with applicable laws, responding to lawful requests from law enforcement or government authorities, participating in civil discovery or litigation, and enforcing or investigating potential violations of our terms or policies.

How We Disclose Personal Information

We may disclose your personal information to third parties for legitimate purposes consistent with this Privacy Policy, including:

To Shopify, vendors, and other third parties that provide services on our behalf, such as IT management, payment processing, data analytics, customer support, cloud storage, shipping, and logistics;
To business and marketing partners to provide marketing services and deliver advertisements. For example, Shopify may work with third-party services to support personalized advertising based on your online activity across different merchants and websites. These partners use your information in accordance with their own privacy policies. Depending on your location, you may have the right to opt out of sharing information for targeted advertising purposes;
When you direct, request, or consent to the disclosure of specific information, such as for product shipping or through social media widgets or login integrations;
Within our affiliated companies or corporate group;
In connection with a merger, bankruptcy, or similar business transaction, to comply with legal obligations (including subpoenas and warrants), to enforce applicable terms or policies, or to protect the rights, property, or safety of the Service, our users, or others.

Relationship With Shopify

The Service is hosted by Shopify, which collects and processes personal information related to your access and use of the Service in order to provide and improve its services. Information you submit through the Service may be transferred to and shared with Shopify and third parties located outside your country.

We also use certain Shopify-enhanced features that integrate data from your interactions with our store, other merchants, and Shopify. Shopify may process your personal information for these purposes and is responsible for responding to requests regarding your rights in connection with such processing.

To learn more about how Shopify uses your personal information and your rights, please review the Shopify Consumer Privacy Policy and visit the Shopify Privacy Portal.

Third-Party Websites and Links

The Service may include links to third-party websites or platforms that are not operated or controlled by us. We are not responsible for the privacy, security, accuracy, or reliability of such third-party sites. Information you share on public or semi-public platforms, including social media, may be visible to others and used without limitation by us or third parties.

Children’s Data

The Service is not intended for children, and we do not knowingly collect personal information from minors in your jurisdiction. If you believe your child has provided us with personal information, please contact us to request deletion. As of the effective date of this Privacy Policy, we do not knowingly sell or share the personal information of individuals under 16 years of age.

Data Security and Retention

No security measures are perfect, and we cannot guarantee absolute security. Information transmitted to us may not be secure in transit, and we recommend that you do not send sensitive information through unsecured channels.

We retain personal information only as long as necessary to maintain your account, provide services, comply with legal obligations, resolve disputes, or enforce our policies.

Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

Right to Access / Know
Right to Delete
Right to Correct
Right to Data Portability
Right to Opt Out of Sale or Sharing for Targeted Advertising
Manage Communication Preferences

You may unsubscribe from promotional emails at any time. Even if you opt out, we may still send non-promotional communications related to your account or orders.

Additional Rights for UK and EEA Residents

Subject to applicable law, you may also have the right to:

Object to or Restrict Processing
Withdraw Consent, without affecting the lawfulness of processing conducted prior to withdrawal

You may exercise your rights by contacting us using the details provided in the Service. We do not discriminate against you for exercising your rights and may verify your identity before processing requests.

Complaints

If you have concerns about how we handle your personal information, please contact us. Depending on your location, you may also have the right to lodge a complaint with your local data protection authority. If you are located in the European Economic Area, a list of supervisory authorities is available here.

International Transfers

Your personal information may be transferred to, stored, and processed outside your country. Where required, we rely on recognized data transfer mechanisms, such as Standard Contractual Clauses approved by the European Commission or equivalent UK safeguards.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal or regulatory reasons. We will post the updated Privacy Policy on this website and update the “Last Updated” date as required by law.